Client portal Australia-wide remote computer help
Secure requests · Real human support
Computer trouble? Help can come to you.
Astra Remote Support helps Australian homes and small businesses solve suitable computer, software, email and account problems without waiting for a visit.
You approve every session No travel or device handover Homes and businesses
ASTRA REMOTE SUPPORT
SUPPORT REQUEST
Ready for reviewYour details are securely logged.SESSIONCustomer approved
SUPPORTReal Astra IT technician
Clear pricing
Choose help for today, or ongoing peace of mind.
No charge for sending a request. We review the issue and confirm the work before any paid support starts.
PAY AS YOU NEED IT
Casual Remote Help
Straightforward help when you need it, with no ongoing commitment.
$35per 30 minutes
- One customer-approved remote support session
- Up to 30 minutes of troubleshooting
- Scope confirmed before paid work begins
ONGOING DEVICE CARE
Best for regular supportRemote Care
A launch-rate monthly plan for a computer that needs dependable, priority help.
$99per device / month
- Four 30-minute remote support sessions each month
- Priority support when your computer needs help
- Real local Australian support
- Extra time confirmed at $35 per 30 minutes
All prices are in Australian dollars. Remote Care is month-to-month, per supported device. Included time resets each month and does not roll over.
For home
Patient help for everyday computer problems.
Explain what is happening in your own words. We will work out whether it can be safely handled online and guide you through the next step.
- Slow or misbehaving Windows computers
- Email, account and password problems
- Software installs, updates and errors
- Printer and everyday device setup
- Pop-ups, suspicious behaviour and safety checks
- Clear guidance without technical jargon
For small business
Keep the team moving without waiting for a site visit.
Use Astra Remote Support as a clear front door for staff technology problems. Each request enters the Astra IT job workflow, ready to review and track.
- Microsoft 365 and business email support
- New staff computer and account setup
- Software access and day-to-day troubleshooting
- Shared files, permissions and workflow problems
- Support for remote and multi-location teams
- Every request tracked against the customer and job
01 Request logged02 Scope confirmed03 Support tracked
Three clear steps
From problem to a proper support job.
No unplanned connection. No mystery work. Your request is reviewed first and the next step stays visible in your Astra IT portal.
Send the short request
Tell us who you are, what device is involved and what is going wrong.
We review the fit
Astra IT confirms whether remote help suits the problem, plus the scope and price.
Open your support portal
Track the job and, when directed, use the approved Astra Remote Support tool.
Start here
Tell us what needs fixing.
A short request is enough. It creates a real job in Astra IT, then helps you activate the customer portal where the next steps are tracked.
Common questions
Remote support, explained plainly.
If you are unsure whether your issue can be handled remotely, send the request anyway. We will confirm the right path before starting.
What can you fix remotely?+
Many Windows, software, email, Microsoft 365, printer, account, update and performance problems can be diagnosed remotely. If the job needs hands-on repair, we will tell you before starting.
Is remote support safe?+
A session only starts after you approve it. You can see the work on screen and end the session at any time. Astra IT will never ask for banking passwords or unrelated private information.
Do I need to install anything?+
Usually, yes. Once your request is reviewed, your Astra IT portal provides the approved Astra Remote Support download and clear setup steps for a suitable computer.
Can you help a small business team?+
Yes. Remote support can cover staff computers, Microsoft 365, business email, software setup, shared access and ongoing technology issues across one or several locations.
How much does it cost?+
Casual remote help is $35 per 30 minutes and is paid after support is completed. Remote Care is a $99 per-device monthly launch offer with four 30-minute sessions, priority support and real local Australian help. Included time resets each month and does not roll over.
What if my computer has no internet?+
Remote support needs a working internet connection. If you cannot get online, call Astra IT and we will work out whether phone guidance, an on-site visit or device handover is the better option.
Need remote computer help?