07 5221 5200Business IT support · Sunshine Coast
On-site locally · Remote Australia-wide
Business IT that keeps work moving.
Practical support for Sunshine Coast small businesses that need reliable computers, Microsoft 365, networks, backups and day-to-day technology—without hiring an internal IT department.
Clear scope first Local and remote help No long-term lock-in
ASTRA BUSINESS ITSystems connected Support ready
MICROSOFT 365Accounts & email
OFFICE NETWORKDevices connected
BUSINESS SAFETYBackups & access
REAL SUPPORTLocal + remote
Four ways we help business
One technology partner. Four practical growth channels.
Start with the problem in front of you, then add the systems that make the business easier to run and easier for customers to find.
01
Web Design
Professional websites, domains, business email and Google foundations built to win enquiries.
Explore this service 02Remote Support
Fast Australia-wide troubleshooting for computers, software, accounts and everyday technology problems.
Explore this service 03Business IT Services
On-site and remote support for devices, Microsoft 365, networks, backups and growing teams.
Explore this service 04AI & Automation
Practical workflows that reduce repetitive administration while keeping a person in control.
Explore this serviceSmall business IT services
The technology work that keeps a team productive.
Get help with a single problem or bring the moving pieces together into a clearer support plan. If a specialist or vendor is better suited, we will say so before wasting your time.
Microsoft 365 & business email
Set up and troubleshoot Outlook, Exchange email, Microsoft 365 accounts, licences, Teams, OneDrive and shared access.
Ask about this serviceNew staff & employee departures
Prepare computers and accounts for a new starter, then remove access and protect business information when someone leaves.
Ask about this serviceBusiness computers & devices
Diagnose slow or unreliable office PCs and laptops, set up replacements and keep essential software working.
Ask about this serviceOffice Wi-Fi & networks
Troubleshoot unreliable internet, business Wi-Fi, network connections and devices that cannot communicate properly.
Ask about this servicePrinters & office equipment
Connect shared printers, scanners and everyday office devices so staff can get on with the work.
Ask about this serviceBackups & file protection
Review what is being backed up, where copies are stored and whether important business files can actually be recovered.
Ask about this serviceServers, NAS & shared storage
Support suitable small-business servers, network storage, shared folders, permissions and storage-health concerns.
Ask about this servicePractical security improvements
Strengthen multi-factor authentication, device updates, account access and everyday security without burying the team in jargon.
Ask about this serviceTransparent business IT pricing
Know the rate before support begins.
Launch pricing is now available. These rates cover ordinary support. Larger projects, after-hours work, hardware and third-party subscriptions are quoted separately and require approval.
FASTEST FOR SOFTWARE & ACCOUNTS
Remote Business IT Support
$110per hour
Launch rate; 30-minute minimum, then billed in 15-minute blocks.
- Microsoft 365, email and account problems
- Software troubleshooting and configuration
- Staff guidance without a site visit
AT YOUR SUNSHINE COAST WORKPLACE
On-site Business IT Support
$110per hour
Launch rate; one-hour minimum for Sunshine Coast business visits.
- Office networks, Wi-Fi and printers
- Multiple computers and connected devices
- Work that needs hands-on diagnosis
CLEAR LOCAL TRAVEL COST
Local Call-out
$55per visit
Launch rate added to on-site work; travel outside the core Sunshine Coast area is confirmed first.
- Added once to a local on-site booking
- Exact location confirmed privately
- No surprise travel charge after the visit
Launch prices are in AUD and may be reviewed for future bookings. If GST applies, it will be shown on the quote or invoice. Remote support has a 30-minute minimum and no call-out fee. On-site work has a one-hour minimum plus the local call-out. Scope, rate and availability are confirmed before work starts.
More than break-fix
Build a calmer way to run business technology.
Good business IT is not just waiting for something to fail. Astra IT can help document devices and accounts, prepare consistent staff setups, strengthen access and plan the next upgrade before it becomes an emergency.
PeopleNew starters, access and useful supportDevicesComputers, storage and replacement planningProtectionBackups, updates and safer account accessProcessRepeatable steps instead of scattered notes
HUMAN-APPROVED AUTOMATION
Enquiry receivedDetails organisedHuman reviewNext step sent
AI & automation for small business
Remove repetitive work without losing control.
Connect forms, email, customer details and everyday administration into clearer workflows. AI can help organise, draft and route work while important customer decisions stay with a real person.
- Enquiry capture and automatic job summaries
- Customer follow-up and reminder workflows
- Document, quote and administration assistance
- Human approval before customer-facing actions
A clear support process
From business problem to organised next step.
Tell us what is affected
Share the business impact, the people or devices involved and how quickly help is needed.
We confirm the scope
Astra IT reviews whether remote or on-site support fits, plus the rate, likely time and availability.
The work stays tracked
Your request becomes a proper job with a reference, customer record and clear follow-up.
Request business IT support
Tell us what is slowing the business down.
Describe the situation in ordinary language. This creates a tracked business enquiry, then lets you securely activate a client portal after verifying the business email.
Local Sunshine Coast support
Close enough to visit. Set up to help remotely.
On-site business IT support is available for suitable work in Maroochydore, Mooloolaba, Buderim, Kawana, Caloundra, Nambour and surrounding Sunshine Coast areas. Remote support is available to Australian businesses wherever a suitable device is online.
Sunshine Coast, Queensland Remote across Australia
Business IT questions
Clear answers before you book.
If the exact service is not listed, send the request anyway. We will confirm whether Astra IT is the right fit before beginning paid work.
Do you support small businesses without an IT department?+
Yes. Astra IT is designed for Sunshine Coast businesses that need a capable technology contact without employing a full-time IT person. Support can be arranged for a single problem, a project or recurring needs.
What does the business IT call-out fee cover?+
The $55 local call-out covers travel to a suitable business location within the core Sunshine Coast service area. On-site labour is then charged at $110 per hour with a one-hour minimum. Any travel outside the area is confirmed before booking.
Can you help remotely?+
Yes. Suitable software, Microsoft 365, email, account and computer problems can often be handled remotely at $110 per hour. Remote work has a 30-minute minimum and is then billed in 15-minute blocks.
Do you offer ongoing managed IT support?+
Astra IT can build a sensible recurring support arrangement after learning how many people, devices and locations need help. The monthly scope is quoted separately so you only pay for support the business genuinely needs.
Can you supply computers or Microsoft 365 licences?+
We can help choose and configure suitable equipment and services. Hardware, licences and third-party subscriptions are quoted separately, approved before purchase and kept in the business's ownership wherever practical.
Can you guarantee an urgent response time?+
We prioritise business-critical requests, but an enquiry does not create a guaranteed service-level agreement. If work is urgent, select the business-critical option and call after submitting so availability can be confirmed immediately.
Which Sunshine Coast areas do you cover?+
On-site support is available for suitable jobs across the Sunshine Coast, including Maroochydore, Mooloolaba, Buderim, Kawana, Caloundra, Nambour and surrounding areas. Remote business support is available Australia-wide.
Technology holding up the team?